Reimagining the Restaurant Operating System
Turning a fragmented, support-dependent platform into a self-service restaurant OS.
- Role
- Product Design Manager
- Timeline
- 2023 — Present
SpotOn's legacy platform created real friction — core workflows like menu management were so complex they often needed support teams for even minor updates, slowing operations and adding cost.
A self-service, scalable operating system that unified POS, KDS, and back-office into one platform — with AI-powered workflows that let teams update menus in plain language, in seconds.
SpotOn had grown by acquisition, leaving restaurant operators to run their business across five disconnected products — each with its own login, patterns, and support burden.
I led design for a single operating system that pulled those tools together, then pushed further: AI workflows that let an operator update a menu just by typing what they wanted in plain language.
- Set the product vision and one design language across POS, KDS, and back-office
- Introduced AI-assisted workflows for menu and settings management
- Ran the cross-functional TRIO model with engineering and product to ship faster
5+
Products unified
Self-Service
Operator workflows
TRIO
Design–Eng–Product model
Next Project
Scythe