Back to workDell Technologies

Unifying Enterprise Experiences Across Hardware & Software

Bringing one coherent experience to a fragmented, multi-business-unit ecosystem.

Role
Senior Principal Designer
Timeline
2015 — 2022
Dell enterprise software experience
Problem

Dell's ecosystem was highly fragmented across business units — hardware and software experiences were inconsistent and disconnected across mobile, desktop, and web, in every global market.

Solution

A unified experience vision paired with hands-on design — a cross-platform, all-in-one settings experience and design system that shipped pre-installed on Dell devices worldwide.

Overview

Dell's Client Solutions Group spanned a huge portfolio of hardware and software — with experiences that felt disconnected across devices, markets, and business units.

Over seven years I set a unified experience vision and designed hands-on, delivering an all-in-one settings experience and a system of patterns that shipped pre-installed on Dell devices worldwide.

What I did
  • Set a cross-platform experience vision across 7–8 business units
  • Designed a unified, all-in-one device settings experience
  • Built scalable patterns that shipped on every Dell device

7–8

Business units aligned

Spark

Design Award won

Pre-Installed

Shipping on all devices

Unified settings experience
Out-of-box mobile onboarding
Design system components
Enterprise security journey map

Next Project

General Electric